Chatbot Supplier Matrix

Conversations with machines and AI aren’t easy to create. Chatbots may be available to deploy, but setting up and maintaining them can be a difficult task. Fill out this quick survey to get a custom suppler matrix to help you find the perfect Chatbot for your organization.

Free Chatbot Supplier Matrix

Over 25 Chatbot Suppliers in Our Portfolio

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Free Chatbot Supplier Matrix

Benefits of a Chatbot

Self Service

Enabling your customers to help themselves.
Customers want to do things themselves without having to wait for agents.
Make simple conversations like password resets or update email address easier for the customer.
Customers don’t want to dig through long FAQ pages to find an answer.

Free Chatbot Supplier Matrix

Efficiency

Self serve simple conversations with Chatbots.
Ability to notice trends and respond to disasters and outages without manually having to update a message.
AI learns from itself and will adjust to your customer and business changes.

Free Chatbot Supplier Matrix

Agent Experience

Agents are happier not having to take repetitive calls, chats and emails.
Agents enjoy jobs that are challenging and less mundane leading to less team member churn.
Customers will be authenticated before the Agent answers the chat.
Agents can have a profile and case automatically screen popped and created.
Agents will get a full transcript of the chatbot conversation.

Free Chatbot Supplier Matrix

Economics

Save money with by reducing headcount and overtime needs.
Reduce number of chats during spikes, emergencies, and outages.
Reduce AHT (Average Handle Time) because of auto case creation and screen pops.
Increase hours of operation with chatbot self service during after hours.

Free Chatbot Supplier Matrix

Business Examples for Chatbots

Predicted Use Cases for Chatbots
Why do you predict you would use a chatbot for?

Free Chatbot Supplier Matrix

Welcome/Routing Bot

Create a bot that immediately greets your customers and starts gathering information to determine the nature of the customer’s inquiry. Use that information to query internal systems to get background information and then route the customer directly to the appropriate queue or agent.

Free Chatbot Supplier Matrix

Troubleshooting Bot

Use a Troubleshooting Bot to walk through diagnostic steps to isolate an issue. In order to keep things manageable, you can build many different bots to diagnose different problems and use it to seamlessly transition between bots so that your customer never knows. Agents can even invoke a troubleshooting bot to help out at any time in the conversation.

Free Chatbot Supplier Matrix

CSAT Feedback Bot

Customer satisfaction is one of the most important metrics, but getting enough feedback can be a challenge. Use a customer service chatbot at the end of your messaging interactions to measure CSAT. It’s possible to have a participation rate 4-5 times greater than other channels because it’s easy for a customer to text back their thoughts.

Free Chatbot Supplier Matrix

Chatbot Supplier Matrix

Conversations with machines and AI aren’t easy to create. Chatbots may be available to deploy, but setting up and maintaining them can be a difficult task. Fill out this quick survey to get a custom suppler matrix to help you find the perfect Chatbot for your organization.

Free Chatbot Supplier Matrix

Over 25 Chatbot Suppliers in Our Portfolio

See All Suppliers

Free Chatbot Supplier Matrix

Benefits of a Chatbot

Self Service

Enabling your customers to help themselves.
Customers want to do things themselves without having to wait for agents.
Make simple conversations like password resets or update email address easier for the customer.
Customers don’t want to dig through long FAQ pages to find an answer.

Free Chatbot Supplier Matrix

Efficiency

Self serve simple conversations with Chatbots.
Ability to notice trends and respond to disasters and outages without manually having to update a message.
AI learns from itself and will adjust to your customer and business changes.

Free Chatbot Supplier Matrix

Agent Experience

Agents are happier not having to take repetitive calls, chats and emails.
Agents enjoy jobs that are challenging and less mundane leading to less team member churn.
Customers will be authenticated before the Agent answers the chat.
Agents can have a profile and case automatically screen popped and created.
Agents will get a full transcript of the chatbot conversation.

Free Chatbot Supplier Matrix

Economics